Custom Order Policy

Thank you for choosing our custom order services. Please read this policy carefully before placing your custom order.

No Refund Policy

Due to the personalized nature of custom orders, all sales are final and non-refundable. By placing a custom order, you acknowledge and agree to this no-refund policy.

Exceptions and Eligible Circumstances for Refunds

We will only issue refunds or replacements under the following specific circumstances:

• Manufacturing Defects: If your custom order arrives with a defect caused during the production process
• Incorrect Product: If we send you the wrong item or a product that does not match your approved specifications
• Damage During Shipping: If your custom order arrives damaged due to shipping (must be reported within 48 hours of delivery with photographic evidence)
• Our Error: If we make a mistake in producing your custom order that deviates from your approved design or specifications

Non-Refundable Situations

Refunds will NOT be issued for:

• Change of mind after order placement
• Customer error in providing specifications, measurements, or design details
• Minor color variations due to screen display differences
• Delays in delivery caused by shipping carriers
• Dissatisfaction with the final product if it matches approved specifications

How to Request a Refund

If you believe your situation qualifies under our exceptions policy, please contact us within 7 days of receiving your order with:

• Your order number
• Clear photographs of the issue
• A detailed description of the problem

We will review your request and respond within 2-3 business days.

Questions?

If you have any questions about our Custom Order Policy, please contact us before placing your order.